Bus takes different route, passenger misses flight; commission orders Rs 73K payout

A consumer commission ordered Greenline Travels to pay compensation for a significant delay. The bus company’s route deviation caused a passenger to miss his flight to Delhi. The complainant was pursuing an M.Phil. and needed to reach Delhi for his course. The commission found the company deficient in service for the unexplained delay. Greenline Travels must pay Rs 73,000 for flight, accommodation, and mental agony.