Qatar Airways, travel portal ordered to pay Rs 3L after denying patient a ticket refund

A passenger was diagnosed with a brain tumour and had to cancel an international trip. He requested a refund from Qatar Airways and EaseMyTrip, providing medical documents. Despite his request, he was denied a refund and offered a reduced amount. The Hyderabad consumer commission found both companies responsible and ordered them to provide a full refund. Additionally, they must pay compensation for mental distress and litigation costs.