British Airways left PhD scholar stranded at London airport; ordered to pay Rs 1.66L

A Bengaluru consumer commission delivered a blow to British Airways, ruling in favor of a passenger who was denied a boarding pass after her flight was unexpectedly canceled and rerouted, leaving her stuck at Heathrow. The airline’s assertion of the passenger being a no-show lacked proof. As a result, the commission instructed British Airways to refund the ticket price, provide compensation, and pay litigation costs, obligating compliance within 30 days.