The Amritsar consumer commission has ordered Air India to compensate a passenger with Rs 50,000 after he missed his flight to London due to alleged inadequacies in the airline’s handling of Covid-19 travel protocols. While the commission acknowledged issues with the airline’s service, it denied any refunds for the original ticket or extra costs incurred. The financial award includes Rs 40,000 for emotional distress and Rs 10,000 towards legal fees.
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