Bot calls, AI chat generated Rs 5520 crore loans in FY26: Sanjiv Bajaj

Bajaj Finance is transforming lending by analyzing conversational data with AI bots. This AI integration enabled over Rs 5,520 crore in loan disbursals in FY2026. The company aims to become a financial AI enterprise, embedding intelligence in every decision. This strategic pivot will enhance customer engagement and reduce operational costs. Similar AI tools are also being deployed in healthcare for fraud identification and claims management.