Pension services go multilingual as PFRDA rolls out AI-powered grievance platform

Pension services are set to become more accessible with PFRDA’s new AI-powered platform, ‘Pension Sahayak’. Subscribers can now lodge complaints using voice commands in 22 Indian languages, a boon for senior citizens and rural users. This digital ecosystem streamlines grievance handling, ensuring faster resolutions through an automated escalation process and promoting greater accountability across the pension sector.