RBI issues stricter norms to curb mis-selling by lenders

The directions impose a strict consent-capture and interface-design protocol, closing gaps left in the Feb 11 draft. According to the framework, banks must capture explicit consent via verifiable modes such as signed physical/electronic declarations, OTP approvals, recorded confirmations or clearly demarcated agreement clauses. RBI said interfaces must default to ‘No’ or ‘I do not agree’, forcing conscious opt-in.