Rs 1.2 lakh penalty on postal department for losing customer’s Pashmina shawls parcel

The Baramulla Consumer Commission has delivered a decision, holding postal services accountable for the mishap involving a lost parcel that contained three luxurious Pashmina shawls, collectively valued at Rs 60,000. Despite the postal authorities’ reliance on the Indian Post Office Act, the Commission ruled against them, identifying a concrete deficiency in the service provided.