Customer complaint over Shoppers Stop carry bag charges rejected; fined Rs 10K

A consumer commission dismissed a complaint against Shoppers Stop regarding a paper bag charge. The commission found the case frivolous and imposed exemplary costs on the complainant. The complainant had previously filed a similar case against the retailer for a carry bag fee. The commission noted the complainant’s history of filing multiple consumer complaints. This ruling highlights the misuse of consumer protection laws for personal gain.