Man repeatedly sent unsuitable matrimony profiles; commission orders Rs 37,000 relief

A consumer commission in Kerala has criticized a matrimonial agency for not fulfilling its service promises. The agency engaged in unfair trade practices, deceiving clients into buying pricier packages. In response to a complaint by Akhil Vinod, the commission mandated a refund and additional compensation. They highlighted the importance of matrimonial agencies transparently detailing their services to prevent consumer deception.