Marc Benioff: Those saying software is dead are wrong, shares ‘stories’ of Salesforce AI

Salesforce CEO Marc Benioff dismisses fears that AI will make his company obsolete, citing real-world customer successes. He revealed that their AI agents are resolving 40% more customer queries without human intervention and reducing IT tickets by 40%. This demonstrates tangible returns from their ‘Agentic Enterprise’ approach, not just hype.