Woman wins Rs 1.3L from travel agency after promised five-star stays were not provided

The consumer commission in Punjab has ruled in favor of Niti Bansal, instructing Club Infication to refund her Rs 1.2 lakh. Bansal, who purchased a luxury hotel membership meant for five years of five-star accommodations, encountered issues when she couldn’t secure a reservation at Radisson. The commission identified serious service deficiencies and mandated the company to issue the refund and additional compensation within 60 days.