Customer gets Rs 15,000 relief after ATM debits Rs 10,000 without dispensing cash

A consumer commission found Union Bank of India deficient in service. The bank failed to refund a customer’s Rs 10,000 after an ATM malfunction. CCTV footage was not provided by the bank to prove the withdrawal. The commission ordered a refund and Rs 5,000 compensation for the customer. This ruling highlights the bank’s responsibility in addressing customer grievances.